Hasn’t your bag made it to destination? A good complaint letter.

Written on September 15, 2008 · Tags: , ,

Below a real letter written by my former colleague Chris to American Airlines. It’s a very good example how to claim a reimbursement for a delayed or lost bag: keep all receipts of items you had to buy; take note of all calls made to the airline; write down all the facts; be firm and polite (no... Read more